Frequently Asked Questions

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Yes! Audit protection is included with every tax return prepared by us. 

Yes! ID protection is an optional add-on for an additional fee. 

No. We do not offer refunds. Our team works diligently to make sure that our clients are satisfied. If you submit your tax forms to us, you are agreeing to our fees to have your taxes prepared. 

No. We require all the appropriate tax forms to prepare and file your taxes.  

Currently, we do not offer in-person appointments. Instead, we provide assistance through virtual consultations so that we can help you no matter where you are. 

You can schedule a tax consultation on our website. There is a $30 fee for a 15-min consultation. If you decide to file your taxes with us, the $30 will be applied towards the total cost of your tax preparation. 

No. If you submit your tax information to us, we will prepare your return.

If you decide to go with another preparer, you are still responsible for compensating us for our work performed. We are upfront about our pricing. Any unpaid invoices for work performed will be sent to collections.